Reston Community Center

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Get Clickin' at Reston Community Center

Frequently Asked Questions

Using the System

My Account

Using the System

How would I benefit from using online registration (Webtrac)?
WebTrac allows you to register for RCC programs, camps and trips from the convenience of your home.

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What can I do with Webtrac?
You can use the WebTrac system to register for programs, camps and trips and to browse through program offerings. You can also use the system to check your account information including current and past registration history. Patrons can renew a current Aquatics pass, or fitness pass; make a payment on an existing balance; reprint receipts and browse facility and special event calendars. Explore the options and use WebTrac for your personal needs.

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How do I get started?
If you are a new user, you must create an account first. A username and password will be sent to you within 48 hours. If you already have an account and are attempting to create another one, WebTrac will inform you that a potential duplicate household may exist. You will be directed to a form to request your password. If you do not have an email address on file, or if our data fails to match your responses, you will need to contact our office.

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Can I register online if I am a fee waiver program participant?
No. Fee waiver participants must register in person, by mail or by fax.

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Are my transactions secure?
Yes. RCC does not save credit card information on our servers. The WebTrac server uses a Symantec SSL Certificate with extended validation to process all transactions through your browser. This is a highly secure internet security encryption, which ensures the privacy of your credit card information, name, address, email address, and any other information you enter in the RCC website.

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I'm not comfortable using a credit card over the Internet. Can I still register online?
To use the WebTrac site you must have a valid Visa or MasterCard and complete the transaction. You can always register in person, by mail, or by fax.

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What credit cards can be used for online payment?
RCC accepts Visa and MasterCard.

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How do I cancel a course?
Cancellations cannot be processed through WebTrac. A cancellation refund request form must be submitted via mail, fax, in person, or email to RCCContact@fairfaxcounty.gov.

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My Account

What if I do not have or know my username and password?
If any member of your household has registered for an RCC program in the last 5 years, you already have a username and password. To get your username and password, send an email to RCCContact@fairfaxcounty.gov or call 703-476-4500 during business hours. All emails will be answered within 48 hours. If you have never participated in an RCC program, you need to set up an account by clicking Create an Account.

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What if I have forgotten my username and/or password?
On the Member Login box, click on Forgot Your Password. You will be asked to enter your primary email address. If you do not have an email address on file, or if our data fails to match your responses, you will need to contact our office.

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I would like to add family members to my account. How do I do this?
Once you have successfully signed in, click on My Account; then Change Member Data; then Add Family Member.

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I would like to change my mailing address. How can I do this?
Once you have successfully signed in, click on My Account and then Change Household Data.

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How can I see what courses my family members are currently registered in?
Once you have successfully signed in, click on My Account, then Household Roster. A list of all enrollments will be displayed. Or click on My Account, then select Household Activity Calendar. All family member registrations will be displayed for the selected months in a calendar format. Or you can click on My Account, then My History. A listing of all enrollments will be created for the selected date range.

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