Reston Community Center congratulates Mark Zubaly as a recipient of the 2025 Fairfax County Sharon Bulova Award for Exemplary Administrative Professionals. Mark Zubaly has proven to be a trusted full-time Customer Service Representative for RCC. He arrives for every assigned shift ready to work his hardest and takes great responsibility for maintaining the standards of excellence at RCC.
This Fairfax County award recognizes proven leadership, initiative and excellence among administrative assistants through a record of consistent, reliable performance that demonstrates a positive example to others, a commitment to leadership and a willingness to take on new direction with skills, technologies, unproven ideas and/or projects that far exceed normal expectations.
Reston Community Center handles thousands of program enrollments each year, receives tens of thousands of phone calls and facilitates countless interactions with patrons. Although we are a small agency, we have a significant impact on the community, and our Customer Service representatives are the cornerstones of personal interaction.
Mark has an exceptional work record, logging the most hours at the information desk while receiving the fewest complaints and achieving the highest level of positive feedback, both proportionally and in total numbers. Mark treats every day as an opportunity to improve and refuses to settle for the standard as the benchmark.
Mark is a natural leader. In his current role, he understands that his work ethic sets the standard of excellence that his colleagues aspire to. Regardless of the difficulty in preparation or execution, Mark approaches every task with determination to succeed. More importantly, he embraces the possibility of failure, which is one of the most significant traits of a leader. This quality was evident in his recent participation in the Elevate Emerge program, where he fearlessly applied and completed a six-month training program to learn new leadership methods to share with our agency.
Each day, Mark uses his experience at the agency to guide his actions and communicate effectively with the community. Working with the public means he encounters a wide range of inquiries, from summer camp enrollments to tax filing assistance and from senior care to security issues. Many of these inquiries are unrelated to our agency’s services, but Mark remains undeterred. He recognizes the importance of serving the community and manages his interactions with the public with the utmost respect. When faced with a new challenge, he views it as an opportunity to broaden his knowledge base. If necessary, he collaborates with his supervisor and other teammates. Recently, Mark realized that patrons needed a tool to assist with camp enrollment and determine what is still available. After working together with the CSR team, Mark developed an enrollment availability chart, which our patrons have come to appreciate.
Mark’s performance extends to internal requests as well. He has been trained as a timekeeper, assists with staff scheduling, checks facility availability, reviews financial reports, orders supplies and tackles any other tasks assigned to him.
The phrase “That’s not my job” simply does not exist in his vocabulary.
